Refund policy
We want you to love your Mahjora set. If something isn’t right, you have 30 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- Complete, with all 160 tiles and any included accessories
- In its original packaging
- Accompanied by your order number or proof of purchase
How to start a return
- Email us at support@mahjoha.com with your order number, the reason for your return, and photos if the item is damaged or incorrect.
- Once your return is approved, we’ll send you the return instructions, and a prepaid shipping label if the return qualifies (see below).
- Please do not send items back without contacting us first. Returns sent without an approved request cannot be accepted.
Return shipping
Returns due to our error: we cover the cost.
If your return is the result of a mistake on our end, we’ll email you a prepaid return shipping label at no cost to you. This includes:
- Items that arrive damaged or broken in transit
- Defective items, such as cracked tiles or faded or flawed artwork
- Missing tiles or missing included accessories
- Receiving the wrong item, design, or quantity
Please report these issues within [7] days of delivery and include photos of the item and the packaging. Once confirmed, we’ll send you a replacement or a full refund, whichever you prefer.
Returns for other reasons: customer pays return shipping.
Because we offer free shipping on your order, return shipping costs are the customer’s responsibility for returns that are not due to our error. This includes:
- You changed your mind or no longer want the item
- You ordered the wrong set or the wrong quantity
- You found a different set you prefer
For these returns, we recommend using a trackable shipping service, as we can’t be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Please note that it may take additional time for your bank or card issuer to post the refund.
Questions?
We’re happy to help with any return questions at support@mahjoha.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.